Refund policy

Return & Refund Policy

Effective Date: October 15, 2026

We want you to love your jewelry! If you are not completely satisfied with your purchase, we are here to help. Please read our policy below regarding returns, exchanges, and refunds.

1. Return Window

  • We accept returns on eligible items within 30 days of the delivery date.

  • To be eligible for a return, your item must be:

    • Unworn, undamaged, and in its original condition.

    • In its original packaging (including custom jewelry boxes or pouches).

    • Accompanied by proof of purchase or your order number.

2. Non-Returnable Items

For hygienic and safety reasons, the following items cannot be returned unless they arrived damaged or defective:

  • Pierced Earrings (if worn or unsealed).

  • Final Sale / Clearance Items.

  • Gift Cards.

3. How to Initiate a Return

  1. Contact our support team at [Insert Your Support Email] with your order number, reason for return, and photos of the item (if damaged or defective).

  2. Once your return request is approved, we will provide you with the detailed return instructions and return address.

  3. Please do not send items back to us without first requesting a return.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at [Insert Your Support Email] with clear photos.

  • We will gladly send a replacement at no extra charge or issue a full refund.

6. Refunds

  • Once your return is received and inspected, we will send you an email notifying you whether your refund has been approved.

  • If approved, your refund will be processed immediately to your original payment method.

  • Please allow 5–10 business days for your bank or credit card company to process and post the refund.